How To Order

The PubliCentrale web site provides access to publications produced and published by Agriculture and Agri-Food Canada and its agencies.

On the web site, you will be able to easily locate and access publications available in various formats. Not all formats are available for every publication.

Publications can be ordered by mail, phone, fax or Internet.

Orders can be placed over the telephone by calling Publication Services at:

(613) 773-1444

If you do not find the publication you need or if it is not in stock, we will gladly point you in the right direction. Our bilingual staff will gladly assist you in any way required. Some publications are only available through the Canadian Agriculture Library

Ordering is an easy four-step process.

  1. Select the publications you wish to order and add them to your order
  2. Complete the contact information
  3. Verify your order form
  4. Confirm your order

Step 1

Publications that are available for order will have a check box beside them. These publications will appear in your search results lists or in the catalogues you may be browsing. When you select publication(s) to order you are immediately shown your selection(s) in your order content. In your order content you can:

  • modify the quantity of publications and recalculate the order,
  • remove an item,
  • choose to go back and continue shopping by clicking the 'Continue Shopping' button,
  • and/or continue through the ordering process by clicking the 'Check Out' button.

Step 2

Step 2 contains two windows:

  • First window is to enter your Client ID. If you don't know your Client ID or don't have one, then click on the 'Continue' button.
  • Second window asks you to complete your contact information. Once all the required information is correctly added, click the 'Continue' button to go to Step 3.

Step 3

This window presents an order form that includes your order along with the contact information you have entered. If you are satisfied and the information is correct, choose 'Confirm Order'. You can also choose 'Continue Shopping' or you can go back and correct your order information by clicking on 'Change Contact Information' or 'Change Order Content' button . You will be reminded to print a copy of the order form using the print feature on your browser.

Step 4

You will be presented with a final confirmation window. Click on 'Confirm Order' button to submit your electronic order.

It takes four (4) to six (6) weeks for your order to be processed and sent to you. This period starts the day we receive your order form.

Order Content

The Order Content displays the publication(s) you have selected to order. When the Order Content window is displayed, you'll see the publication(s) you selected and the quantity you selected. It is possible to make modifications to your shopping list, or if you are satisfied, click the 'Check Out' button to continue the order process.

The following modifications may be done within your Order Content:

Quantity

You may increase or decrease the quantity by clicking in the Quantity field and selecting the number of publications you want to order. The quantity is one (1) by default, and you can increase the quantity up to five (5).

Recalculate the total

When you click on the 'Recalculate' button, the window information is refreshed by the system.

Remove items from the list

Select the publications to be removed and click the 'Remove' button.

Continue Shopping

Click the 'Continue Shopping' button and you will be returned to the home page.

To order publications, send the order to the following address:

Publications Services
Agriculture and Agri-Food Canada
Room 154 - Tower 4,
1341 Baseline Rd
Ottawa, ON
Canada K1A 0C5

Contact Information

When the Contact Information window is displayed, enter your Client ID. If you don't know your Client ID or don't have one, then click on Continue. It is important to enter the information in the mandatory fields. The mandatory fields are marked with an asterisk (*).

Click the 'Continue' button when your information is entered to continue the order process.

Return Policy

If your order is damaged, defective, or incorrect, please advise us within seven (7) days of receipt and we'll gladly replace it.

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